Terms & Conditions
Please do not hesitate to call us at 814-786-9085, or send us an email if you have any concerns or questions. If you call and get an answering machine, please leave a message so we can call you back. Our office hours are by appointment or chance.
PLEASE NOTE: Please make sure the billing address you enter matches the address on your credit card. Also, the shipping address must be a physical address, not a post office box, if the order is being shipped by UPS. US Postal Service shipments can go to a PO box.
PAYMENT FOR LARGE ORDERS
Orders of $5,000.00 USD or more require a money order or bank cashier's check.
SHIPPING METHODS AND CHARGES
Default shipping is UPS for tools and materials. Books are mostly shipped by USPS, so make sure you select the shipping option you want when ordering anything if an option is available.
We no longer ship overseas or to Canada, sorry.
SPECIAL ORDER ITEMS AND TRACTOR TRAILER DELIVERY
Copper ridge roll, copper drip edge, copper valleys, and other bulk items may be sent by common carrier (tractor trailer) and cannot therefore be shipped to residences. You must have a delivery address that is considered a business address capable of accepting tractor trailers if you are ordering such items.
Bulk items and special order items are not returnable unless they have been damaged during shipment or are defective. Special order items include, but are not limited to, anything in bulk cartons such as copper ridges, copper valleys, and copper drip edges.
Returnable items will be refunded in full if returned in new (salable) condition within 15 days of purchase. Return shipping fees must be paid by you, the customer. A restocking charge may apply for any returned items (Berger snow guards require a 25% restocking fee). Customer refunds will either be credited to the customer credit card or paid by company check. You can return any defective item at our expense for a full refund.
For returns on ACRO products that are not due to manufacturer defect, you have the following options: 1) You can return for product credit on your account, minus a 10% restocking fee. Shipping will be your responsibility. 2) You can return for refund of your money, minus a 20% restocking fee. Shipping will be your responsibility. The product must be in sellable shape and in its original packaging.