Terms & Conditions

Call us at 814-786-9085, or send us an email if you have any concerns or questions. Our office hours are by appointment or chance, so email is typically the best method. If you get an answering machine, please leave a message and we will return your call.

PLEASE NOTE: Please make sure the billing address you enter matches the address on your credit card. Also, the shipping address must be a physical address, not a post office box, if the order is being shipped by UPS. US Postal Service shipments can go to a PO box.

PAYMENT FOR LARGE ORDERS

Orders of $5,000.00 USD or more require a money order or bank cashier's check.

SHIPPING METHODS AND CHARGES

Default shipping is UPS for tools and materials. Books are mostly shipped by USPS, so make sure you select the shipping option you want when ordering anything if an option is available. 

SPECIAL ORDER ITEMS AND TRACTOR TRAILER DELIVERY

Copper ridge roll, copper drip edge, copper valleys, and other bulk items may be sent by common carrier (tractor trailer) and cannot therefore be shipped to a residence. You must have a delivery address that is considered a business address capable of accepting tractor trailers if you are ordering such items.

Bulk items and special order items are not returnable unless they have been damaged during shipment or are defective. Special order items include, but are not limited to, anything in bulk cartons such as copper ridges, copper valleys, and copper drip edges.

RETURNS

Returnable items will be refunded if returned in new (salable) condition. Return shipping fees must be paid by you, the customer. A restocking charge may apply for any returned items, and vaires according to manufacturer, and is typically 20%-25%. Refunds will be credited to the original credit card or paid by company check. You can return any defective item at our expense for a full refund.

For returns on ACRO products that are not due to manufacturer defect, you have the following options:
1) You can return for product credit on your account, minus a 10% restocking fee. Shipping will be your responsibility.
2) You can return for refund of your money, minus a 20% restocking fee. Shipping will be your responsibility.
The product must be in salable shape and in its original packaging.